I went with Import Specialty Service because I was looking for local mechanics that worked on VWs. I got an oil change. The experience was pretty smooth, the service advisor (Ryder) communicated very clearly and was able to give me an accurate estimate for services. I believe the rates are competitive with other import and German car mechanics in Nashville. They sent an inspection report with clear images via email, which was handy. They also put a small box of mints in your car when you pick it up, which is a nice touch. They can get you an Uber for drop off and pickup from the shop on request. Overall, a great local mechanic, clear communication, not pushy, don't try to upsell you on anything. Highly recommend.