Being new to Nashville and having just bought a 13 yr old Volvo which needed som. Being new to Nashville and having just bought a 13 yr old Volvo which needed some minor repairs, I had no idea where to take my car. Saw their ad on the internet and took a chance.I always fear when a repair shop sees a single woman come in dollar signs start flashing.From my first phone call with Byron to when I drove my car out, everyone was professional, honest and polite. I brought my dog with me, so we were sitting in the shade since it was nice out. 2 different technicians asked if they could get me a chair or water for the dog. The lobby and waiting room were spotless.I had part of the work done then needed to bring the car back in the afternoon to have the rest done. When I went to pay for the first part, I was told "We'll settle up when you come back"! I felt like I was at a garage my family had come to for years - I was treated like family, with the utmost courtesy and respect. And the repairs were much less than I had anticipated. I can't say enough good things about ISS! And yes, I am a real customer!!